Emotional Intelligence

Learning Outcomes

Defining emotional intelligence and its importance
How emotional intelligence contributes to your success
Understanding your own emotions and control of them
Strategies to help you identify and relate to others’ emotions
How to utilize emotional intelligence in the workplace
Leading by example; openness and understanding

Discourse

The science behind personality and intelligence can’t be ignored: They are largely determined by genetics. But are they the true drivers of success? Decades of research point to emotional intelligence as the critical factor that sets performers apart from the rest of the pack. Emotional intelligence affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results. Having high Emotional Intelligence, enables you to perceive and control your feelings, as well as recognize and influence the emotions of those around you.

Program Overview

Self-Awareness and Self-Management

The importance of accurate perception
Understanding the emotional source and effect
Staying flexible and positively directing your behavior
Tool s to self-manage and self-regulate

Social competence

Social awareness and relationship management skills
Understanding other people’s moods, behaviors and motives
Effective response and managing interactions
Improving the quality of your relationships

EI, IQ & Personality

Understanding the differences
How can they
Understanding other people’s moods, behaviors and motives
Effective response and managing interactions
Improving the quality of your relationships

Enhance your EI

Plasticity and building pathways
Effective communication between rational and emotional centers in our brain
Assessing your current EI
Practising techniques and EI awareness

Self-Awareness and Self-Management

The importance of accurate perception
Understanding the emotional source and effect
Staying flexible and positively directing your behavior
Tool s to self-manage and self-regulate